Super User

Super User

CompTIA N+

 

What is this about?

The course objective is to obtain the skills necessary to apply and implement technical knowledge of operating systems and network technologies. The student will gain knowledge of major networking technologies, skills, systems and tools used in the day to day operations of modern network environments. This course will prepare the student to take the CompTIA Network+ Certification exam.

Why should you enroll?

Upon completion of this course, the student will be able to become familiar with the basic concepts of networking, including the OSI model and the TCP/IP model, and the protocols and applications that function within these models; understand VLANs and their benefits and drawbacks; become familiar with common network devices, such as routers and switches, and work with wireless technologies to create a functional wireless network; know different types of network media, including twisted pair cable, coaxial cable, fiber optic cable, and wireless media and how to troubleshoot them; understand WAN technologies and the properties of LANs including topologies; understand the methods used to manage and monitor networks as well as the hardware and software tools used in the troubleshooting process; understand security in wired and wireless environments, the threats and how they can be mitigated; and understand the properties and operations of firewalls.

What are the topics covered?

General course topics include:

  • Network theory;
  • Network communications methods;
  • Network data delivery;
  • Network media and hardware;
  • Network implementations; networking with TCP/IP;
  • TCP/IP services;
  • Local Area Network (LAN) infrastructure;
  • Wide Area Network (WAN) infrastructure;
  • Network security;
  • Remote networking;
  • Disaster recovery;
  • Network data storage;
  • Network operating systems;
  • Network management;
  • Network troubleshooting.

Credits Awarded

24 credits

What is the duration?

This is a 60 - hour course

Who should attend?

This course is designed for entry level computer support individuals with a basic knowledge of computer hardware, software and operating systems and whose goal is to prepare for the CompTIA Network+ exam.

 
 

Email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call +267 363 5406 for a customised annual training plan for 2017 at no extra cost.

 
 
 

What is this about?

The course will prepare learners for the two CompTIA A+ certification exams: CompTIA A+ 220-801 and CompTIA A+ 220-802. Both CompTIA A+ 220-801 and CompTIA A+ 220-802 examinations measure necessary competencies for an entry-level IT professional with the equivalent knowledge of at least 12 months of hands-on experience in the lab or field. Successful candidates will have the knowledge required to assemble components based on customer requirements, install, configure and maintain devices, PCs and software for end users, understand the basics of networking and security/forensics, and properly and safely diagnose, resolve and document common hardware and software issues while applying troubleshooting skills. Successful candidates will also provide appropriate customer support and understand the basics of virtualization, desktop imaging, and deployment.

Why should you enroll?

Attending the CompTIA A+ training will equip learners with the skills required for them to become competent and qualified computer technicians. The learners will learn the fundamentals of computer technology, installation and configuration of PCs, laptops and related hardware, basic networking and security, skills required to install and configure PC operating systems, basic troubleshooting methodology, practice proper safety procedures, and effectively interact with customers and peers.

This industry-recognized certification is held by over 1,000,000 IT professionals worldwide. Moreover, it’s vendor neutral, which means the skills you develop here won’t be tied to a specific company or technology, keeping your horizons in IT broad and deep.

What are the topics covered?

The program covers the following main areas:

  • PC Hardware
  • Networking
  • Laptops
  • Printers
  • Operational Procedures
  • Operating Systems
  • Security
  • Mobile Devices
  • Troubleshooting

Credits Awarded

8 credits

What is the duration?

This is a 60 - hour course

Who should attend?

  • Technical support specialists
  • Field service technicians
  • IT support technicians
  • IT support administrators
  • IT support specialists
  • Anyone in the IT field that lacks PC computer troubleshooting skills can undertake CompTIA A+ training
 
 

Email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call +267 363 5406 for a customised annual training plan for 2017 at no extra cost.

 
 
 

What is this about?

This module is tailor-made for people who do not have any Setswana background and are interested in learning Setswana language and culture. The basic Introduction to Setswana (itse loleme le ngwao ya Setswana) will be offered through the Corporate Training department at Botho University. This is a ten-week course and will be for anyone who is interested in learning Setswana e.g. expatriates and those seeking citizenship. The purpose of this curriculum is to provide learners with the minimally required knowledge and skills for Setswana that will enable them to greet in Setswana, construct short sentences in Setswana and understand basic communication made in Setswana. Apart from the language, learners will embrace and understand the Setswana culture.

Why should you enroll?

This programme was developed in a multi-disciplinary private university, Botho University in Botswana. This university is made up of staff and students from different countries that are very much willing to learn the local language – Setswana. This is what prompted the development of this programme. Secondly, there are expatriates who are hoping/ willing to get the Botswana citizenship and for them to achieve this knowing the local language then becomes mandatory.

Lastly, in Botswana most adults (old people) do not understand English therefore interaction with them is easier in Setswana than in English. This programme will therefore equip learners with basics knowledge and skills required to enable them to communicate both verbally or written in Setswana.

What are the topics covered?

  • Introduction (Useful Definitions, Greetings)
  • Pronunciation
  • Vowels
  • Consonants
  • Sound sequences
  • Setswana Sentence and agreement
  • Plural Formation
  • Lexicon-Classification
  • Tenses

Credits Awarded

10 credits

What is the duration?

This course runs for 100 hours.

Who should attend?

Participation in this course doesn’t require any previous knowledge of Setswana.

  • It is targeted at expatriates and those seeking citizenship.
  • It is targeted at those willing to learn Setswana for interaction.

Contact Details for Corporate Training Department

Tel: +267 3635406 / 3635415
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Price

P1000 per person

 
 

ISO 9001:2008 QMS Implementation

 

What is this about?

ISO 9001:2008 is an internationally recognised standard for Quality Management System Requirements. This four-day programme assists delegates not to only evaluate the importance of quality standards in relation to their business operations and products but the following are also covered:

  • The meaning of Quality
  • Application of Quality Management Systems in any type of business
  • The benefits of implementing a Quality Management System
  • All the requirements spelled out in the chapters of the ISO 9001:2008 standard
  • How to apply the requirements of the standard in practical situations at work
  • The role of staff in implementing and maintaining a QMS
  • The role of the organization in implementing ISO 9001:2008
  • The process for certification in ISO 9001:2008

Why should you enroll?

In general, the local industry has great skills gaps in understanding quality management standards, and specifically implementation of the ISO 9001:2008 quality management systems. This course, above just an awareness course, is deeper elaboration on the principles and application in business of quality management systems. A greater portion of the program me is focused on explaining and defining the practical application of the requirements of the ISO 9001:2008 standard. Since the course will be run by trainers who have a lot of industry implementation experience, a more practical than academic approach expected in the delivery of this program me.

This is a short course, meant to meet local industry gaps in the area of ISO 9001:2008 Quality Management Systems.

What are the topics covered?

The program covers the following main areas:

  • Quality Management Fundamentals
  • Establishing an ISO 9001:2008 based QMS
  • Role of Top Management
  • Resource Management
  • Controls for the making of products & the provision of service in QMS (Product/Service Realization)
  • Improving the performance of a QMS

Credits Awarded

3 credits

What is the duration?

This is a 4 - day course

Who should attend?

  • Individuals assigned the responsibility to implement quality management systems in their organization
  • Individuals who need to understand the benefits of quality management for their organization
  • Those interested in or starting a career in quality management
  • Chief executive officers (CEOs) / managing directors / business unit leaders / departmental heads
  • Management representatives appointed in terms of the standard - clause 5.5.2
  • Departmental quality representatives
  • Individuals identified by management for further development

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Email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call +267 363 5406 for a customised annual training plan for 2017 at no extra cost.

 
 

ISO 9001:2008 QMS Awareness

 

What is this about?

ISO 9001:2008 is an internationally recognised standard for Quality Management System Requirements. This one-day programme assists delegates to evaluate the importance of quality standards in relation to their business operations and products. It provides an ideal introduction to quality standards and certification and provides a platform from which to launch a quality managementsystem.

The standard will illustrate how they may affect the way in which organisations shall meet national and internationalcustomer requirements in terms of product and service Quality.

Why should you enroll?

The programme provides a broad overview in terms of the plan, do, check, act structure of the ISO 9001:2008. The course delivers specific information on topics including:

  • How to define quality
  • The development of quality system standards
  • The structure of the ISO 9000 series
  • A clause by clause discussion of ISO 9001:2008
  • The importance of documentation and records
  • Quality managements system (QMS) standard.

What are the topics covered?

The program covers the following main areas:

  • The meaning of Quality
  • Costs and benefits of QMS
  • Quality Management Principles
  • Introduction to ISO 9000 Family of Standards
  • Practical Issues related to QMS Implementation
  • QMS maintenance process

Credits Awarded

1 credits

What is the duration?

This is a 1 - day course

Who should attend?

  • Individuals assigned the responsibility to implement quality management systems in their organization
  • Individuals who need to understand the benefits of quality management for their organization
  • Those interested in or starting a career in quality management
  • Chief executive officers (CEOs) / managing directors / business unit leaders / departmental heads
  • Management representatives appointed in terms of the standard - clause 5.5.2
  • Departmental quality representatives
  • Individuals identified by management for further development
 
 

Email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call +267 363 5406 for a customised annual training plan for 2017 at no extra cost.

 
 

ISO 9001:2008 QMS Auditor

 

What is this about?

The aim of the course is to provide delegates, who intend to perform QMS audits, with the knowledge and skills needed to asses and report on the conformance and the effective implementation of processes (quality management system), through an audit, and to contribute to the continual improvement of the quality management system. By the end of the course, delegates will be able to;

  • Describe the responsibilities of a QMS auditor and describe the purpose of QMS auditing in the maintenance and improvement of management systems
  • Describe with reference to the Plan, Do, Check, Act (PDCA) cycle and the Model of a Process-based Quality Management System, the purpose and structure of ISO 9001:2008.
  • Plan, conduct and report a QMS audit as part of quality management systems in accordance with ISO 19011:2011.

Why should you enroll?

Major purpose of the course is to develop capacity for competent local ISO 9001:2008 Quality Management System auditors to help organizations to adequately maintain and improve their systems, hence meet compliance requirements. It is evident in the local market, by high number of companies who fail to maintain their systems, leading to noncompliance and their certificates being revoked by certifying bodies. This is mainly because of a high lack of competent auditors needed to maintain the systems at different organizations.

What are the topics covered?

The program covers the following main areas;

  • Concepts of quality management system
  • What is an audit?
  • The process-based quality audit
  • Types of Audits
  • Programming audits
  • The auditor within the system
  • Audit preparation
  • Performance of the audit
  • Arriving at audit judgments
  • Reports, records, follow-up and corrective action
  • Root Cause Analysis

Credits Awarded

5 credits

What is the duration?

This is a 5 - day course

Who should attend?

  • Individuals assigned the responsibility to implement quality management systems in their organization
  • Individuals who need to understand the benefits of quality management for their organization
  • Those interested in or starting a career in quality management
  • Chief executive officers (CEOs) / managing directors / business unit leaders / departmental heads
  • Management representatives appointed in terms of the standard - clause 5.5.2
  • Departmental quality representatives
  • Individuals identified by management for further development
  • Production staff, supervisors, managers, executive management – any person who can be a custodian or help in the maintenance and improvement of the system.
 
 

Email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call +267 363 5406 for a customised annual training plan for 2017 at no extra cost.

 
 
 

What is this about?

The purpose of this qualification is to provide entrepreneurs and aspiring entrepreneurs in the small, medium and micro enterprise (SMME) sector with the technical, business, managerial and personal skills to create and sustain a business. The qualification is available to individuals who do not have formal training and are working in, or wish to work in or manage a SMME business.

Why should you enroll?

This programme will assist aspiring entrepreneur, inventor and mid-career professional in understanding and applying the process associated with starting a new business or creating new business opportunities within established organizations.

Recipients of this qualification will be able to:

  • Demonstrate an ability to identify and create a new venture.
  • Demonstrate knowledge of interpersonal skills required in a business environment.
  • Demonstrate an understanding of basic economics within a market economy.
  • Manage a new venture by applying business principles and techniques.
  • Demonstrate an understanding of the role of leadership and management.

What are the topics covered?

The following key topics are covered in the course:

  • The entrepreneurial mind – crafting a personal entrepreneurial strategy
  • The entrepreneurial process
  • Clean commerce and sustainable enterprise movements are an opportunity sea change
  • Opportunity recognition
  • Opportunities for social entrepreneurship
  • The business plan
  • The entrepreneurial leader and the team
  • Ethical decision‐making and the entrepreneur
  • Resource requirements
  • Entrepreneurial financing
  • Obtaining venture and growth capital
  • The deal: valuation, structure, and negotiation
  • Obtaining debt capital

Credits Awarded

16 credits

What is the duration?

This is a 160 hours course

Who should attend?

This intensive course aims to prepare individuals or teams who wish to kick-start and/or accelerate their new business. It is relevant to both pre-starts and companies that have recently formed.

This course is designed for:

  • Individuals/teams who want the opportunity to explore a new business idea;
  • People who want an insight into the life of an entrepreneur;
  • Company founders who want to expand their network.
 
 

Email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call +267 363 5406 for a customised annual training plan for 2017 at no extra cost.

 
 
 

What is this about?

This course is concerned with strategic approaches to managing advertising and sales promotion programs. Topics include selecting target audiences; setting program objectives; developing and implementing creative strategies, and judging creative media. The programme emphasizes the importance of promoting one’s business as an important part of daily activities. The course teaches learners the effective means of business promotion-tried and true sales strategies. Different promotional strategies that can be used to increase the company’s bottom line are discussed e.g. use of coupons, giveaways or incentives.

Why should you enroll?

This intensive 3-day training course will demonstrate to learners that place decisions are concerned with providing products/services to the customer at the right time and place. The four main types of promotional tools; advertising, sales promotion, publicity and personal selling are explained in detail. Positioning and the concept of promotion are fully explained. The different forms of sale promotions; customer promotions, trade promotions and business and sales force promotions are discussed in full. At the end of training the learner will also have a better understanding of what is and the purpose of consumer promotion. The training will also equip learners with the concept of segregation and the four factors of segregation; geographic, demographic, psychographic and behavioural are discussed. The product life cycle is discussed in detail i.e. definitions and the different stages. This programme teaches students the practical way to develop a sales promotion program.

What are the topics covered?

The program covers the following main areas:

  • Explain the four P’s of marketing
  • Promotion and promotional tools.
  • Explain the concept of positioning
  • Sales Promotions, Objectives & benefits
  • Role of advertising in sales promotion campaigns
  • Different types of Sales Promotions and the benefits
  • Consumer Promotions, Trade Promotions, Business and Sales Force Promotions
  • Segmentation - how this can be done
  • How promotions can be carried out in a variety of ways
  • Effective promotion tools to be used for targeting the correct segment of customers
  • Product Life Cycle - different stages & promotion tools to be used
  • How a sales promotion program is developed and implemented?
  • Role of a sales person in the development, implementation & evaluation of a sales promotion campaign
  • Various evaluation techniques that can be used

Credits Awarded

3 credits

What is the duration?

This is a 3 day course

Who should attend?

This course is a "must" if you are planning to either secure an entry-level position or are looking to seize the opportunity to advance in a marketing environment. The following people can attend:

  • Marketing
  • Sales and customer service
  • Corporate planning and business development
  • Product
  • Advertising and brand management
  • Customer service and Key account management
 
 
What is this about?

This course will teach participants to determine how a negotiation will conclude before it even starts. This Negotiation Skills Training Course provides participants with practical negotiation techniques applicable to negotiation in many contexts and situations. This course will arm you and your team with winning negotiation skills and tactics so you feel better prepared, more confident and have greater control in the negotiation process.

Why should you enroll?

The course will give the learner the confidence and skills to be able to plan and implement a successful negotiation. The learner will be able to recognize manipulative tactics, and deal with them, and will be better able to find creative solutions that lead to a win: win outcome. The course will help participants (negotiators) to determine if they have gotten a fair deal or not. This programme will teach participants to determine if they will win or lose before a negotiation even starts, to spot dirty tricks from a mile away, to take the essential steps of a skilled negotiator and more.

What are the topics covered?

The program covers the following main areas:

  • Your values and how they impact on your negotiations
  • Understanding the nature of the gap between you and the other party
  • What does win:win really mean?
  • Preparing for a negotiation
    • know yourself and your preferred negotiation style
    • being clear about your aims, setting objectives
    • finding out as much as you can about the other party's needs and aspirations
    • developing a strategy for success
    • framing
  • Conducting a negotiation
    • establishing a productive environment
    • your negotiating team and their roles
    • opening a negotiation
    • five top tips for negotiators
    • recognising and dealing with 'underhand' tactics and manipulation
    • finding imaginative solutions rather than beating the other party into the ground
  • Skills you will need
    • assertiveness - how to be assertive, but not aggressive, in negotiations
    • questioning skills
    • listening skills
    • summarising and synthesising skills

Credits Awarded

2 credits

What is the duration?

This is a 2 days course

Who should attend?

This course is designed to provide an introduction to the basic skills of negotiation and is suitable for anyone who negotiates with suppliers, partners, customers or colleagues.The course is designed for anyone whose work involves negotiation or persuasion - with individuals or in groups. This is for all people from all sectors including the public sector, voluntary sector, corporate sector and private sector.

 
 

Email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call +267 363 5406 for a customised annual training plan for 2017 at no extra cost.

 
 

What is this about?

This course helps to prepare students for today’s changing workplace. Materials on problem solving, self-management, and teamwork are included. The focus is on developing skills needed to work in diverse groups, overcoming problems and resolving conflict. This course examines the basics of building teams in the global business environment.

Why should you enroll?

This intensive 2-day training course will demonstrate to learners why building effective teams are important in the global business environment. Topics include: the team building process, workplace culture, online and interpersonal team communications, problem-solving and group decision-making, personality differences within teams, and motivation. Students will focus on team roles, creating effective teams, managing team conflict, managing stress, and developing team diversity.

What are the topics covered?

  • Understand the importance of working as a team in an organization.
  • Identify ways to become a good team player.
  • Identify the barriers and enablers in good teamwork.
  • Identify ways to enhance the enablers and reduce the barriers.

Credits Awarded

2 credits

What is the duration?

This is a 2 - day course

Who should attend?

  • Any individual in an organization who leads a team or participates within a team environment that must produce results.
 
 

Email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call +267 363 5406 for a customised annual training plan for 2017 at no extra cost.