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This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base.
Anyone who work in a service oriented environment or sell products to customers can attend. The following groups are particularly encouraged to attend: newly hired customer service representatives, experienced customer service representatives, call coordinators and service dispatchers.
Oncampus & Inhouse
2 Days
BWP 2,172.50
