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Botswana BW

Programme Type: Corporate Courses

CompTIA A+ Essentials

The course equips learners with the competencies of an entry-level IT professional, which translates to at least 12 months of hands-on experience in the lab or field. Successful candidates will have the capability to assemble components based on customer requirements; install, configure and maintain devices, PCs and software for end users; understand the basics of networking and security/forensics; and properly and safely diagnose, resolve and document common hardware and software issues while applying troubleshooting skills. They will also understand the basics of virtualization, desktop imaging, and deployment.

 

Why you should enroll

Attending the CompTIA A+ training equips learners with the skills required for them to become competent and qualified computer technicians. They learn the fundamentals of computer technology: installation and configuration of PCs, laptops and related hardware; basic networking and security; skills required to install and configure PC operating systems; basic troubleshooting methodology; proper safety procedures; as well as how to effectively interact with customers and peers in the IT field. This industry-recognized certification is held by more than a million IT professionals worldwide. It’s vendor neutral, meaning the skills developed aren’t tied to a specific company or technology, keeping your horizons in IT broad and wide.

 

What this course offers:

These are the topics covered in the CompTIA A+ Essentials programme:

  • PC Hardware
  • Networking
  • Laptops
  • Printers
  • Operational Procedures
  • Operating Systems
  • Security
  • Mobile Devices
  • Troubleshooting

 

Who is this course for?

  • Technical Support Specialists
  • Field Service Technicians
  • IT Support Technicians
  • IT Support Administrators
  • IT Support Specialists
  • Anyone in the IT field looking to learn computer troubleshooting skills

Setswana

This course is designed for people who would like to learn the Setswana language and culture. The basic introduction to Setswana (itse loleme le ngwao ya Setswana) is offered through the Corporate Training Department at Botho University. It’s a ten-week programme whose purpose is to provide learners with the minimally required knowledge of the Setswana language to enable them to say hello, construct short sentences and understand basic communication made in Setswana. This course will help the students embrace and understand both the Setswana language and culture.

 

Why you should enroll

This programme was developed in a multi-disciplinary private university, made up of staff and students from different countries who are willing to learn the local language. This programme will equip learners with the basic knowledge and skills needed to communicate in both verbal and written Setswana. It is necessary for expatriates who are hoping to get the Botswana citizenship. It will also allow individuals to effectively communicate with the elderly in Botswana who do not understand English.

 

What this course offers:

These are the topics covered in the Setswana programme:

  • Introduction (Useful Definitions, Greetings)
  • Pronunciation
  • Vowels
  • Consonants
  • Sound Sequences
  • Setswana Sentence and Agreement
  • Plural Formation
  • Lexicon-Classification
  • Tenses

 

Who is this course for?

  • Expatriates and those seeking citizenship
  • Those willing to learn Setswana for interaction

QMS Implementation

This four-day programme helps professionals evaluate the importance of quality standards in relation to their business operations and products or service. The programme delves into ISO 9001:2008, the internationally recognized standard for Quality Management System Requirements. It gives a deeper elaboration on the principles and application in business of quality management systems. A greater portion of the programme is focused on the practical application of the requirements of the ISO 9001:2008 standard with the help of trainers who have a lot of industry implementation experience.

 

Why you should enroll

This is course is designed to meet local industry gaps in ISO 9001:2008 Quality Management Systems. Students will be privy to the following information:

  • The meaning of Quality
  • Application of Quality Management Systems in any type of business
  • The benefits of implementing a Quality Management System
  • All the requirements spelled out in the chapters of the ISO 9001:2008 standard
  • How to apply the requirements of the standard in practical situations at work
  • The role of staff in implementing and maintaining a QMS
  • The role of the organization in implementing ISO 9001:2008
  • The process for certification in ISO 9001:2008

 

What this course offers:

These are the topics covered in the QMS Implementation programme:

  • Quality Management Fundamentals
  • Establishing an ISO 9001:2008 Based QMS
  • Role of Top Management
  • Resource Management
  • Controls for The Making of Products & The Provision of Service in QMS (Product/Service Realization)
  • Improving the Performance of a QMS

 

Who is this course for?

  • Individuals assigned the responsibility to implement quality management systems in their organization
  • Individuals who need to understand the benefits of quality management for their organization
  • Those interested in or starting a career in quality management
  • Chief Executive Officers (CEOs) / Managing Directors / Business Unit Leaders / Departmental Heads
  • Management representatives appointed in terms of the standard – clause 5.5.2
  • Departmental quality representatives
  • Individuals identified by management for further development

QMS Awareness

This one-day programme helps professionals evaluate the importance of quality standards in relation to their business operations, and products and services. The programme delves deep into ISO 9001:2008, the internationally recognized standard for Quality Management System Requirements. It is an ideal introduction to quality standards and provides a platform from which to launch a quality management system. The standard provides a benchmark for organizations to meet national and international customer requirements in terms of product and service quality.

 

Why you should enroll

This is course is designed to meet local industry gaps in ISO 9001:2008 Quality Management Systems. Students will be privy to the following information:

  • How to define quality
  • The development of quality system standards
  • The structure of the ISO 9000 series
  • A clause-by-clause discussion of ISO 9001:2008
  • The importance of documentation and records
  • Quality Managements System (QMS) standard.

 

What this course offers:

These are the topics covered in the QMS Awareness programme:

  • The Meaning of Quality
  • Costs and Benefits Of QMS
  • Quality Management Principles
  • Introduction to ISO 9000 Family of Standards
  • Practical Issues Related to QMS Implementation
  • QMS Maintenance Process

 

Who is this course for?

  • Individuals assigned the responsibility to implement quality management systems in their organization
  • Individuals who need to understand the benefits of quality management for their organization
  • Those interested in or starting a career in quality management
  • Chief Executive Officers (CEOs) / Managing Directors / Business Unit Leaders / Departmental Heads
  • Management representatives appointed in terms of the standard – clause 5.5.2
  • Departmental quality representatives
  • Individuals identified by management for further development

QMS Auditor

This course aims to provide individuals who intend to perform QMS audits with the knowledge and skills needed to assess and report on the conformance and effective implementation of processes (quality management system), and to contribute to the continual improvement of the management system. This course arms local ISO 9001:2008 Quality Management System auditors with the skills to help organizations adequately maintain and improve their systems, hence meet compliance requirements. Several local companies are noncompliant after failing to maintain their systems, due to a shortage of competent auditors in the job market.

 

Why you should enroll

By taking this course, students will be able to:

  • Describe the responsibilities of a QMS auditor and describe the purpose of QMS auditing in the maintenance and improvement of management systems
  • Describe with reference to the Plan, Do, Check, Act (PDCA) cycle the Model of a Process-based Quality Management System, the purpose and structure of ISO 9001:2008.
  • Plan, conduct and report a QMS audit as part of establishing quality management systems in accordance with ISO 19011:2011.

 

What this course offers:

These are the topics covered in the QMS Auditor programme:

  • Concepts of Quality Management System
  • What Is an Audit?
  • The Process-Based Quality Audit
  • Types of Audits
  • Programming Audits
  • The Auditor Within the System
  • Audit Preparation
  • Performance of The Audit
  • Arriving at Audit Judgments
  • Reports, Records, Follow-Up and Corrective Action
  • Root Cause Analysis

 

Who is this course for?

  • Individuals assigned the responsibility to implement quality management systems in their organization
  • Individuals who need to understand the benefits of quality management for their organization
  • Those interested in or starting a career in quality management
  • Chief Executive Officers (CEOs) / Managing Directors / Business Unit Leaders / Departmental Heads
  • Management representatives appointed in terms of the standard – clause 5.5.2
  • Departmental quality representatives
  • Individuals identified by management for further development
  • Production Staff, Supervisors, Managers, Executive Management
  • Any person who can be a custodian or help in the maintenance and improvement of the system.

Sales Promotion Strategy

This course teaches about advertising and sales promotion. Students are taken through selecting target audiences, setting program objectives, developing and implementing creative strategies, and judging creative media. The programme emphasizes the importance of promoting one’s business as an important part of daily activities. Learners are taught the effectiveness of business promotion using tried and true sales strategies and the different promotional strategies that can be used to increase the company’s bottom line.

 

Why you should enroll

This intensive 3-day training course takes a deep dive into the various facets of Sales Promotion that are imperative for the success of a business. At the end of training the learner will have a better understanding of what Sales Promotion is and its purpose in business. They will learn practical ways in which to develop a sales promotion strategy which will leave them equipped with the skills to implement in their organization.

 

What this course offers:

These are the topics covered in the Sales Promotion Strategy training programme:

  • The Four Ps of Marketing
  • Promotion and Promotional Tools.
  • The Concept of Positioning
  • Sales Promotions, Objectives & Benefits
  • The Role of Advertising in Sales Promotion Campaigns
  • Different Types of Sales Promotions and Their Benefits
  • Consumer Promotions, Trade Promotions, Business and Sales Force Promotions
  • Segmentation – How This Can Be Done
  • Different Ways to Carry Out Promotions
  • Effective Promotion Tools for Targeting Customer Segments
  • Product Life Cycle – Different Stages & Promotion Tools to Be Used
  • Development and Implementation of a Sales Promotion Program
  • Role of a Sales Person in The Development, Implementation & Evaluation of a Sales Promotion Strategy
  • Evaluation Techniques of a Sales Promotion Strategy

 

Who is this course for?

  • Marketing Managers
  • Sales and Customer Service Executives
  • Corporate Planners
  • Business Development Specialists
  • Advertising and Brand Managers
  • Customer Service Executives
  • Key Account Managers

Negotiation Skills

This course teaches participants to determine how a negotiation will conclude before it even begins. This Negotiation Skills Training Course provides participants with practical negotiation techniques applicable in many contexts and situations. This course will arm you and your team with winning negotiation skills and tactics, so you feel better prepared, have more confidence and have greater control in the negotiation process.

 

Why you should enroll

The course will give the learner the confidence and skills to be able to plan and implement a successful negotiation. They will be able to recognize and navigate manipulative tactics and will be better able to find creative solutions that lead to a win: win outcome. This programme will create skilled negotiators, helping them determine if they have gotten a fair deal or not, and allow them to assess whether they will win or lose before the negotiation even starts.

 

What this course offers:

These are the topics covered in the Negotiation Skills Training programme:

  • Your values and how they impact your negotiations
  • Understanding the nature of the gap between you and the other party
  • What does ‘win: win’ really mean?
  • Preparing for a negotiation
  • Conducting a negotiation
  • Skills you will need

 

Who is this course for?

  • Anyone whose work involves persuasion or negotiation with individuals or in groups.
  • Anyone who negotiates with suppliers, partners, customers or colleagues.
  • People from all sectors including the public sector, voluntary sector, corporate sector and private sector.

Adapting to Workplace -Team Effectiveness

This course helps to prepare students for today’s changing workplace with material on problem solving, self-management, and teamwork. The programme focuses on developing the skills needed to work in diverse groups while overcoming problems and resolving conflict. It examines the basics of building teams in the global business environment.

 

Why you should enroll

This intensive 2-day training course will demonstrate to learners why building effective teams is important in the global business environment. It will help the individual become a good team player by identifying the barriers that work against being a team player and learning how to reduce them. The student will also learn the best practices of working with others and implement them.

 

What this course offers:

These are the topics covered in the Adapting to Workplace-Team Effectiveness programme:

  • The Team Building Process
  • Workplace Culture
  • Online and Interpersonal Team Communications
  • Problem-Solving and Group Decision-Making
  • Personality Differences Within Teams
  • Motivation
  • Team Roles
  • Creating Effective Teams
  • Managing Team Conflict
  • Managing Stress
  • Developing Team Diversity

 

Who is this course for?

  • Team Leader
  • Employees operating in teams

Six Sigma Green Belt

Six Sigma Green Belt is a popular business management strategy widely used across industries towards quality and process improvement. It is a set of techniques and tools which focuses on customer requirements through minimizing variability in manufacturing and improving process quality. Its emphasis is on improving the process rather than controlling product quality. This training is ideal for anyone aspiring to have their career in the quality sector. The Six Sigma Green Belt professional will be able to lead and support Green Belt and improvement projects. The training helps you execute and interpret the Six Sigma tools and techniques while focusing on all aspects of DMAIC.

 

Why you should enroll

The course equips the learners with an in-depth understanding of the Lean Six Sigma Methodology, who will then be able to support project improvement, typically as a part-time role. The Lean Six Sigma Green Belt holder will possess a thorough understanding of the phases of DMAIC, with knowledge on how to perform and interpret the Six Sigma tools and how to use the standard principles of Lean. A Certified Six Sigma Green Belt professional will understand real-world business problems, allowing them to increase their organization’s revenue by streamlining processes and becoming an asset to the organization.

 

What this course offers

These are the topics covered in the Six Sigma Green Belt Programme:

  • Overview of Six Sigma and Organizational Goals
  • Define: Learn how to define the problems in a process
  • Measure: Learn how to map out and measure the current process
  • Analyze: Learn how to identify the cause of the problem in the current process
  • Improve: Learn how to implement and verify solution
  • Control: Learn how to maintain the solution

 

Who is this course for?

  • Quality System Managers
  • Supervisors
  • Operations Managers
  • Finance and Commercial Managers
  • Professionals who want to apply the methodologies and quality control process within an organization

Lean Overview

Lean thinking is a proven methodology applied in organizations worldwide that focuses on improving productivity, efficiency and the quality of its products and services. It is a mind-set, or a way of thinking, with a commitment to achieve a totally waste-free operation that’s focused on your customer’s success. It is achieved by simplifying and continuously improving all processes and relationships in an environment of trust, respect and full employee involvement. It is about people, simplicity, flow, visibility, partnerships and true value as perceived by the customers.

 

Why you should enroll

Through this training, students will understand the mechanism of the ‘Lean Processes’ as a method to standardize and improve their organizations processes. This training allows the student to:

  • Obtain a broad introduction to the guiding principles of ‘Lean Thinking’
  • Develop an understanding of how ‘Lean Thinking’ can be used to bring about improved working practices and processes within their own organization

 

What this course offers

These are the topics covered in the Lean Overview Programme:

  • Eliminated waste in project sign-off processes across departments.
  • Customer focused culture, enabling the firm to maximize profits and continue to grow successfully whilst maintaining customer satisfaction.
  • Increase business capacity
  • Increased enthusiasm and ownership to deliver change through enhanced cross functional teamwork approach
  • An Overview of Lean
  • Value Stream Mapping
  • Current State Business Map
  • Future State Business Map
  • Standardized Work
  • Job Instruction Training
  • Training Matrix
  • Cell Design Basics

 

Who is this course for?

  • Middle Managers
  • Senior Managers
  • Delegates from all levels of an organization